Description
See exactly how your members feel about their experience, engage them and identify improvements that increase retention and referrals while generating qualified leads and authentic reviews. It’s easy, automatic, and the only member experience solution built by true industry experts.
Features
Automatically Capture Member Feedback
Utilizing our integration with Mindbody, automate up to 50 feedback requests every day, giving you a representative and manageable flow of feedback without overwhelming your members.
Easily Respond To Your Members
Save time, read and reply to member feedback right from the application, including reviews on social media platforms such as Google and Facebook. Our iOS and Android apps let your team read and respond right from their mobile device!
Analytics Built for Gym Operators
Reports to indicate where you are strongest and where you need to improve - all of the power of Medallia, the world's best experience management system, configured specifically for the fitness industry. Let the power of AI monitor member comments, exposing common themes and sentiment to surface the latest trends in your business.
Review Generator and Lead Generator
Drive more, high-quality, verified member reviews and increase average review scores. Easily compare your scores with nearby competitors. Generate high quality new member leads with name and accurate contact information. On average MXM customers see a 7x increase in reviews and 30 new leads per month.
