Description
Listen360 helps to gather real-time feedback from your clients. A simple, two-question survey is automatically sent via email when a client checks in for a class or appointment through Mindbody. You'll have the ability to quickly and privately resolve client issues, improving your retention rate, while happy clients are invited to post glowing reviews on Google and Facebook.
In-depth reports highlight your key differentiators, top team members and the aspects of your business that are delighting clients. You'll also receive the operational insights you need in order to consistently improve the client experience you provide.
Features
Close the Loop with Your Customers
With a rich feature set that includes the follow-up "task pad", you can ensure that the customer's voice is heard, take appropriate action, and close the loop.
Respond Quickly to Delight Customers and Win Loyalty
In addition to helping you identify which aspects of your customer experience delights your customers, Listen360 also helps you respond quickly by providing real-time detractor alerts and nightly email summaries.
Generate Positive Reviews on Google and Facebook
Increasing your volume of positive reviews and recommendations is business-critical. So when you exceed your customer's expectations, we make it simple for them to share their experiences with the world - amplifying your brand via social networks, Google, and more!
Achieve Lasting Growth and Profitability
Loyal customers are the real key to achieving sustainable growth and profit; they buy more, refer more, are less price sensitive, take less time to service, and don't come with an acquisition cost. Rather than trying to assess loyalty after a single transaction, Listen360 measures customer sentiment overtime to ensure that you are consistently delivering a customer experience that secures loyalty, alongside profit, for the long haul.
Media
Integration Diagram
Data
Member Check-In Data
Member Check-In Data
Data
Customer Feedback
Customer Feedback
Analytics
Analytics
Pricing
Listen360 Feedback and Reviews
$99/ Month
30-day free trial
- Simple 2-question surveys sent automatically to every client after a class or appointment
- Robust reporting and analytics around key drivers of client loyalty and areas in need of improvement
- Immediate requests for 5-star Google and Facebook reviews from happy clients
* The pricing here is for display purposes only. You should contact the partner for the most up to date and correct pricing information. We do not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 02 Sep, 2023 12:00AM